2015 NAIOP Washington State Night of the Stars Honors Local Real Estate Projects, Companies and Leaders

Like offensive linemen and line cooks, facility managers only get noticed when something goes wrong. That’s why they need the right tools to make sure that tenants remain happy where they work, equipment is properly cared for and proper vendor oversight is provided.

Many organizations turn to technology tools to help manage their buildings and preserve their assets. The goal is to help you run your facility (and your business) more efficiently. These tools have the potential to automate the process of managing maintenance on mechanical systems, critical power systems and other building infrastructure. They can also help define how a variety of tenant issues are tracked, resolved and closed out – everything from changing light bulbs, to dealing with a hot/cold temperature issue.

The problem is that an out-of-the-box technology tool is not an operational solution. Real estate organizations often underestimate or entirely fail to consider the amount of time required to tailor the tool to the desired outcomes. A technology in and of itself is not always enough without the appropriate investment of people and process.

Investment or expenditure?
Most organizations take one of two paths with their issue management solution: underinvest or internalize the costs. Those that underinvest in the infrastructure may encounter issues with tenant satisfaction, vendor performance, maintenance scheduling and tenant bill-back, among others.

Internalizing the necessary costs isn’t easy, either. Someone has to answer the phones, input the work orders and follow up to make sure they are addressed. This labor burden can add up to hundreds of hours in a single building, or thousands of hours across a portfolio, far more than the one-time cost of a technology tool itself.
There is also a third way: outsourcing these back-end administrative tasks to an expert third party that is dedicated to issue management.

Outsourced issue management at a glance
One of McKinstry’s clients, a large national REIT that manages over 15 million-square-feet of office space, saw significant tenant satisfaction issues and administrative challenges with their technology-only platform.

By outsourcing their issue management needs to a third-party system, they boosted their occupant satisfaction scores, increased tenant bill-backs by over a million dollars and reduced operational overhead across their portfolio by 20 percent, saving another million dollars.

Highly-trained engineering staff now devote a fraction of the time to administrative tasks like answering phone calls and asking tenants clarifying questions. The time saved can be put to good use, freeing up staff members to perform regular check-ins with their tenants to pre-emptively address any concerns.

One of the best outcomes of a well-managed issue management system is good reporting and data. When preparing to sell one of their properties recently, our REIT client was able to quickly cull all maintenance data from the past several years, saving the internal due diligence team significant time.

The data also showed that the building had been well-maintained, sustaining its high market-rate price. The client estimated that they saved six figures on this sale due to maintenance data alone.

Invest like it’s your business – because it is
Remember, issue management solutions are investments, not one-time purchases. Invest appropriately, and you’ll see returns in tenant satisfaction and labor efficiency. As you consider your own buildings, we encourage you to ask yourself: what’s the best way to invest in an issue management solution to achieve the results you’re looking for?

Brandon Rogers, account executive at McKinstry, focuses on issue management solutions for corporate and commercial clients. McKinstry, a full-service design-build-operate-maintain firm, helps clients build lasting infrastructure to efficiently and effectively manage their facilities.

Last week, Seattle voters received their ballots for one of the most important elections in recent history. With all nine council members up in Seattle’s first-ever district race, every vote counts to help ensure the most business-friendly candidates are elected.  Your NAIOP Government Affairs Committee has spent countless hours working to help advance these candidates, which are listed below. Remember: For the first time, you will vote on one district candidate (based on your residential address) and two at-large candidates.

NAIOP Washington State is pleased to welcome new members to our growing network this fall. Click here to learn more about joining during our fall promotion. 

Oct. 12 - Oct. 31, 2015:

Matt Allen, Senior Project Engineer, McKinstry
Christopher Brown, Environmental Geologist, GeoEngineers Inc.
James Cagney, Director, KPMG
Tyson Feaster, Partner, Lake Union Partners
Katie Frisbee, Property Services, BMGI Group
James Furlan, Project Manager, Lease Crutcher Lewis
Sam Gordon, Student, University of Washington
Dan Jones, Project Manager, Clise Properties Inc.
Dru Jordan, Modular Walls Sales Consultant, BiNW
Zachary Laster, Hazzard Property Manager, Hamilton Urban Partners
Jared Lyons, Senior Project Manager, J.M. Riley Company
Benjamin Nakamura, Project Designer, Stantec
Jim Reynolds, Vice President of HVAC Design and Construction, Auburn Mechanical
Jase Rouleau, Territory Manager, Victaulic
Aaron Ryskalczyk, Asset Manager/RE Analyst, Washington Capital Management Inc.
Scott Schlumberger, Senior Managing Director, Cushman & Wakefield | Commerce
Robert Swain, Partner, NAI Puget Sound Properties
Evan Wong, Student, University of Washington

Thank you, thank you, thank you! More than 400 volunteers gathered at YMCA Camp Terry on Saturday, Oct. 3, 2015, to conduct long overdue repairs and maintenance at the camp which annually provides hundreds of Pacific Northwest children from all walks of life with unique outdoor education experiences. 

Debra Hauser is a Vice President at United Business Bank, where she specializes in commercial real estate lending for deals up to $10MM.

Debra joined NAIOP Washington State to network with other professionals and get the name of United Business Bank out in the community. Her hobbies include reading, golfing and gardening. 

UPDATE: Deadline extended. Sign up today!

The NAIOP Mentor Program, kicking off its fifth year in October, is now calling for new and returning mentors and mentees to sign up to participate for 2016. This program matches up young professionals and students planning to enter the field (mentees) with seasoned industry veterans (mentors). The mentor and mentee monthly for coffee, lunch or at a location of their choice to share ideas, discuss professional development and talk real estate in a casual atmosphere. The time commitment is very light at just one hour per month and the benefits for both parties can be quite substantial.

The Real Estate Challenge is an annual contest matching teams from multiple real estate programs from regional universities in a competition that focuses on a development/redevelopment project in the Puget Sound area. Teams are tasked with forming a proposed investment strategy based on the site sponsor’s needs. Site selection begins in early August and the contest itself runs from January through mid-March.

Each participating university fields a team of 10-20 graduate and/or undergraduate students under the leadership of seasoned real estate professionals and professors. Utilizing their expertise, youth and enthusiasm, each team is tasked with assessing the relevant market information, regulatory environment and financing options to arrive at an investment strategy that meets or exceeds the goals of the site sponsor. The competition culminates in a judging event which brings together the assessment abilities of 5-10 assumption reviewers and 2-4 seasoned developer judges. The competition winner is announced in front of the NAIOP membership at the March Breakfast meeting, following a presentation of the challenge and the proposals.

Finalists and Hall of Fame Honoree Announced for 2015 NAIOP Washington State Night of the Stars, Honoring Local Real Estate Projects and Companies

Want to save up to $300* on your NAIOP membership? Join during the Fall Promotion! Effective October 1 through December 31, 2015, all new members who sign up will receive membership through December 31, 2016--up to three months, free. All new members are eligible to take advantage of this opportunity including South Sound, Developing Leaders (35 & under), Public Officials, Corporate Accounts (4 or more members from the same company) and returning members.**

Under 35? Aspiring members of the real estate industry looking to make connections, learn more about CRE and help grow NAIOP and the community are encouraged to apply for our Developing Leaders Committee! The Developing Leaders (“DLs”) of the Washington State chapter of NAIOP are students and real estate professionals 35 years old and under who are dedicated to the growth and sustainability of commercial real estate in Washington State. Through planned social, civic and educational events, the DLs share ideas, make connections, and create business opportunities.

The Committee supports the NAIOP mission by providing a relaxed, fun and social forum for engaging young real estate professionals. Committee members are encouraged to network, begin building relationships by interacting with each other as well as industry veterans, promote the NAIOP mission and four cornerstones of networking, influence, community and education (N.I.C.E.), and appreciate the benefits of a long-term career of NAIOP involvement.

Each year, YMCA Camp Terry welcomes hundreds of kids and young adults to participate in educational and experiential outdoor activities at their facility along the Raging River in Preston. The camp has been in need of upgrades to their facilities and has been in the planning stages for several years.

Based on their mission, the population they serve, the size of the facility, and the variety of improvements they have been planning, Camp Terry has been a prime candidate to be a NAIOP Community Enhancement (CE) project site for the past couple of years. Each time the Community Enhancement Committee (CEC) had visited the camp in the past, we saw how we could easily partner with the YMCA for a successful project, but each year the camp was not quite ready.

Summer days are filled with social events, but NAIOP’s Summer Social & Golf Tournament is the one that must not be missed. On Monday, August 10, NAIOP put on the annual Summer Social & Golf Tournament at the Golf Club at Newcastle. With 288 golfers and 84 sponsors, this year’s tournament was our most successful yet!

What a view! Golfers head out at our #summersocial @newcastlegolf #naiopwaevent pic.twitter.com/eLMsAUGMHh

Hello and welcome to the new blog for NAIOP Washington State. Our goal is to post short updates as needed for NAIOP members. We welcome your comments and story ideas—send them to [email protected]. Stay tuned for our first post!